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Terms and Conditions

General

The terms and conditions may be amended or removed throughout the time. We deserve the right to not give prior notice on the amendment or removal of the terms. Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the service. By accessing or using the service, you are bounded to abide by these terms. If you disagree with any part of the terms, then you shall not access the service. 

Privacy Policy

You are obliged to complete the registration form and certify all the details provided are current, accurate and correct. If you wish to change your information, you may do so through online, or by notifying us via email at kassyafexlusivehq@gmail.com.  You are solely responsible for your privacy and confidentiality of your login details, passwords, payment method and information provided. We will keep and secure all the data we collected, will not sell or rent to the third party and will not share or giving out the information without giving prior notice to our customer. 

Orders

Online purchase order system is subjected to stocks availability and the status will be updated occasionally. Please be informed the items you saved in online shopping cart are not reserved and may be purchased by other customers. Only checked out items are considered to be processed for delivery. 

Return and Exchange Policy

Goods can be returned for exchange within 7 days of receipt issued by provided the goods is returned in new and original condition with original packaging, price tags and labels if available. Valid for exchange of size and defect ONLY, not applicable to exchange of colours and designs. Should there be any signs that we believe that does not comply with our return policy, we reserve the right to reject the returns. The return shipping at your own cost and no refundable allowed. 

Deals and Promotions

Any sales offers and giveaway contest will be announced via our main website, text message, email subscription, Facebook, Instagram and Telegram channel.  Stay tuned for all the amazing deals and get yourself updated by subscribing to us. The coupon code only valid for a certain period of times, it is not redeemable, exchangeable and transferable for cash or credits. 

Payment

Payment acceptable by using FPX served by Billplz and others method as stated on website. Reminder for safety and security issues, payment shall be made by yourself, entrusted individual, or guardians if age is below 18. We accept cash and payment via payWave or debit card for walk-in customer to our store at 1A/22, Kompleks Pekan Rabu, 05000 Alor Setar, Kedah.  For your information, all payment details of our customer are private and confidential. You are responsible for the access of your account and we are not responsible for any loss if a third party access your account and place their order at our website.

Shipping

Kindly be informed the process of shipping out the parcel normally take 2-3 working days for Semenanjung Malaysia, and 1-2 weeks form Sabah and Sarawak. Sometimes due to anomaly may take approximately 7days for Semenanjung and 2-3 weeks form Sabah and Sarawak via working days. The day of receiving the item depending on situation experienced by the courier. We will provide the tracking number via email for EasyParcel or Whatsapp message for J&T Express. For those who do not have email, worry not we will update the tracking number via SMS text for EasyParcel delivery courier only. We are not responsible for any delay, loss or damage to your items during the delivery period.  

Courier services that we provide:

  • J&T Express

  • EasyParcel

Feedback and Complaints

We highly value and appreciate our customer’s satisfaction and feeling.  You may submit your feedback to our email, or to any of our social media platforms, for us to improve and provide the best service to our beloved customers. 

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